1. Overview

At Mahoganyzone, we strive for 100% customer satisfaction. If you’re not completely happy with your purchase, you can return or exchange it under the terms below.

2. Return Window & Eligibility

• Return Period: You have 30 calendar days from the date you receive your order to initiate a return or exchange.
  
• Product Condition: Returns and exchanges are accepted for products that are(As long as any of the following conditions are met):
  
  Unopened, unused, and in the original, undamaged packaging;
  
  During the unboxing the package, found that there is quality issue on the product itself, for examble, scratch, broken, damage, and etc.
  
• Non-Returnable Items:
  
  Installed/Used without any quality issue
  

3. How to Request a Return or Exchange

1. Contact Us: Email support@mahoganyzone.com or call +1 572-273-0471 between 8:00 AM and 5:00 PM (Monday–Friday).
   
2. Provide Order Details: Include your order number, date of purchase, a brief description of the reason for return or exchange and photos of original package.
   
   
3. Obtain Authorization: Once approved, please let us know what time are you available, once you confirm, we will make a appointment with carrier immediately and inform/send below necessary item to you:
   

• A prepaid return shipping label (included free of charge);
  Step-by-step instructions for packaging and drop-off.
  

  4. Ship Your Item: Send the item back within 7 days of receiving your return label.

Important Note: Returns sent without prior authorization will not be accepted. Once return without any authorization, all possible expenses shall be borne by the customer themselves.

4. Shipping & Fees

• Return Shipping: Free—prepaid label provided for U.S. returns.
  
• Method: Mail service (you’ll drop off at the carrier specified on your label).
  
• Re-stocking Fee: None.
  

5. Exchanges

• If you need a different size, color, or model, please follow the return procedure above, then place a new order for the replacement item.
  
• We recommend returning the original item first to ensure availability of the replacement.
  

6. Refunds

• Processing Time: Once we receive and inspect your return, we will notify you within 3 business days.
  
• Refund Issuance: Approved refunds are issued to your original payment method within 10 business days of approval.
  
• Bank Processing: Additional time may be required by your bank or credit card issuer to post the refund.
  

7. Damaged or Defective Items

• Inspection: Please inspect your order upon receipt.
  
• Reporting: If you find any defects, damage, or a wrong item, contact us immediately via support@mahoganyzone.com or +1 572-273-0471.
  
• Resolution: We will arrange a free exchange or full refund, including return shipping.
  

8. Exceptions & Special Circumstances

• Holiday extensions: May apply during peak seasons (e.g., Black Friday). Any temporary extension will be clearly announced on our website.
  
• International returns: Contact support for special instructions and potential customs considerations.
  

9. Contact & Support

• Trade name: Mahoganyzone
• Phone number: +1 572-273-0471
• Email: support@mahoganyzone.com
• Business Hour:  8:00AM(PST) ~ 5:00PM(PST) (Monday-Friday)
• Physical address: 4200 W 17th Ave unit 231, Denver CO 80204, USA