Refund policy

1. Overview

At Mahoganyzone, we strive for 100% customer satisfaction. If you’re not completely happy with your purchase, you can return or exchange it under the terms below.

2. Return Window & Eligibility

Return Period: You have 30 calendar days from the date you receive your order to request a return or exchange.
Eligible Condition: Returns and exchanges are accepted for new products that are unused, uninstalled, and in their original condition and packaging.
Damaged or Defective Items: If your item arrives damaged, defective, or incorrect, please contact us immediately. We will arrange an appropriate resolution in accordance with the “Damaged or Defective Items” section below.
Non-Returnable Items: Products that have been installed or used and do not have a quality issue are not eligible for return or exchange.

3. How to Request a Return or Exchange

Contact Us: Email support@mahoganyzone.com or call +1 572-273-0471 during our business hours, Monday–Friday, 8:00 AM–5:00 PM PT.
Provide Order Details: Include your order number, purchase date, reason for the return or exchange, and photos if the item is damaged or defective.
Obtain Return Authorization: Once your return request is approved, we will provide you with a prepaid return shipping label at no additional cost, along with instructions for securely packaging and returning your item.
Mail Your Return: Attach the provided return label to your package and drop it off with the carrier specified on the label. Please ship the item within 7 days of receiving your return label.

Important: Returns sent without prior authorization may not be accepted. Please contact us before returning any item.

4. Shipping & Fees

Return Shipping: Free—prepaid label provided for U.S. returns.
Method: Mail service (you’ll drop off at the carrier specified on your label).
Restocking Fee: None.

5. Exchanges

We accept exchanges within 30 calendar days of delivery for eligible products.

To request an exchange, please contact us at support@mahoganyzone.com. Depending on product availability, we may arrange a replacement or ask you to return the original item and place a new order for the replacement.

There is no return shipping fee or restocking fee for eligible exchanges.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund within 3 business days.
If approved, your refund will be issued to your original payment method within 10 business days of approval. Please note that your bank or credit card provider may require additional time to process and post the refund.

7. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at support@mahoganyzone.com. Please include your order number and clear photos showing the issue.
Once the issue is verified, we will arrange an appropriate resolution, which may include a replacement, exchange, or full refund. For approved damaged or defective item returns, return shipping is free.