Pangen Pendant Lamp

Processing Time
All orders are processed within 1–3 business days (Monday–Friday). Orders placed before the daily cutoff time of 00:00 PST will enter our fulfillment queue the same day. Public holidays are excluded.

Shipping & Rates

• Free Shipping on all products to U.S. destinations.

• Once your order ships, you’ll receive both an SMS and an email notification with tracking details.

Shipping Transit Time
Standard transit to all U.S. destinations takes 8–12 business days (Monday–Friday) once your order leaves our warehouse. Transit times are estimates and may vary slightly due to carrier delays or local holidays.

Estimated Delivery
Combining processing and transit, you can expect delivery in 9–15 business days (Monday–Friday) from the date your order is placed.

Contact Information

Trade name: Mahoganyzone

Phone number: +1 572-273-0471

Email: support@mahoganyzone.com

Business Hour:  8:00 ~ 17:00 (Monday-Friday)

Physical address: 4200 W 17th Ave unit 231, Denver CO 80204, USA

If you have any questions about our shipping policy or need assistance with your order, please don’t hesitate to reach out.

1. Overview

At Mahoganyzone, we strive for 100% customer satisfaction. If you’re not completely happy with your purchase, you may return or exchange it under the terms below.

2. Return Window & Eligibility

• Return Period: You have 30 calendar days from the date you receive your order to initiate a return or exchange.

• Product Condition: Returns and exchanges are accepted for products that are:

  • Unopened, unused, and in the original, undamaged packaging;

  • In the same condition as when you received them (no scratches, marks, or missing parts).

• Non-Returnable Items:

  • Personalized or custom-made items;

  • Products that have been installed or used;

  • Promotional items, gift cards, or clearance merchandise.

3. How to Request a Return or Exchange

1. Contact Us: Email support@mahoganyzone.com or call +1 572-273-0471 between 8:00 AM and 5:00 PM (Monday–Friday).

2. Provide Order Details: Include your order number, date of purchase, and a brief description of the reason for return or exchange.

3. Obtain Authorization: Once approved, you will receive:

   • A prepaid return shipping label (included free of charge);

   • Step-by-step instructions for packaging and drop-off.

4. Ship Your Item: Send the item back within 7 days of receiving your return label.

Important: Returns sent without prior authorization will not be accepted.

4. Shipping & Fees

• Return Shipping: Free—prepaid label provided for U.S. returns.

• Method: Mail service (you’ll drop off at the carrier specified on your label).

• Re-stocking Fee: None.

5. Exchanges

• If you need a different size, color, or model, please follow the return procedure above, then place a new order for the replacement item.

• We recommend returning the original item first to ensure availability of the replacement.

6. Refunds

• Processing Time: Once we receive and inspect your return, we will notify you within 3 business days.

• Refund Issuance: Approved refunds are issued to your original payment method within 10 business days of approval.

• Bank Processing: Additional time may be required by your bank or credit card issuer to post the refund.

7. Damaged or Defective Items

• Inspection: Please inspect your order upon receipt.

• Reporting: If you find any defects, damage, or a wrong item, contact us immediately via support@mahoganyzone.com or +1 572-273-0471.

• Resolution: We will arrange a free exchange or full refund, including return shipping.

8. Exceptions & Special Circumstances

• Holiday extensions: May apply during peak seasons (e.g., Black Friday). Any temporary extension will be clearly announced on our website.

• International returns: Contact support for special instructions and potential customs considerations.

9. Contact & Support

• Trade name: Mahoganyzone
• Phone number: +1 572-273-0471
• Email: support@mahoganyzone.com
• Business Hour:  8:00 ~ 17:00 (Monday-Friday)
• Physical address: 4200 W 17th Ave unit 231, Denver CO 80204, USA