Returns & Refunds Policy

1. Overview

At Mahoganyzone, we strive for 100% customer satisfaction. If you’re not completely happy with your purchase, you may return or exchange it under the terms below.

2. Return Window & Eligibility

Return Period: You have 30 calendar days from the date you receive your order to initiate a return or exchange.
Product Condition: Returns and exchanges are accepted for products that are:
- Unopened, unused, and in the original, undamaged packaging;
- In the same condition as when you received them (no scratches, marks, or missing parts).
Non-Returnable Items:
- Personalized or custom-made items;
- Products that have been installed or used;
- Promotional items, gift cards, or clearance merchandise.

3. How to Request a Return or Exchange

Contact Us: Email support@mahoganyzone.com or call +1 572-273-0471 between 8:00 AM and 5:00 PM (Monday–Friday).
Provide Order Details: Include your order number, date of purchase, and a brief description of the reason for return or exchange.
Obtain Authorization: Once approved, you will receive:
- A prepaid return shipping label (included free of charge);
- Step-by-step instructions for packaging and drop-off.
Ship Your Item: Send the item back within 7 days of receiving your return label.

Important: Returns sent without prior authorization will not be accepted.

4. Shipping & Fees

Return Shipping: Free—prepaid label provided for U.S. returns.
Method: Mail service (you’ll drop off at the carrier specified on your label).
Re-stocking Fee: None.

5. Exchanges

If you need a different size, color, or model, please follow the return procedure above, then place a new order for the replacement item.
We recommend returning the original item first to ensure availability of the replacement.

6. Refunds

Processing Time: Once we receive and inspect your return, we will notify you within 3 business days.
Refund Issuance: Approved refunds are issued to your original payment method within 10 business days of approval.
Bank Processing: Additional time may be required by your bank or credit card issuer to post the refund.

7. Damaged or Defective Items

Inspection: Please inspect your order upon receipt.
Reporting: If you find any defects, damage, or a wrong item, contact us immediately via support@mahoganyzone.com or +1 572-273-0471.
Resolution: We will arrange a free exchange or full refund, including return shipping.

8. Exceptions & Special Circumstances

Holiday extensions: May apply during peak seasons (e.g., Black Friday). Any temporary extension will be clearly announced on our website.
International returns: Contact support for special instructions and potential customs considerations.